Cancellation and Refund Policy

1. Enterprise agreements

Accepire AI Gateway private pilots, implementation services, software licences, support, and managed services are sold through proposals, order forms, statements of work, or other written agreements. Cancellation rights, refund eligibility, payment milestones, renewal, and termination are governed by the signed agreement.

If this page conflicts with a signed agreement, the signed agreement controls.

2. Implementation and pilot fees

Implementation and pilot work may reserve engineering capacity and incur cloud, integration, and professional-service costs. Any cancellable period, milestone acceptance process, or refund right will be stated in the applicable proposal or statement of work.

3. Annual licences and support

Licence terms, support periods, renewal notice, and early-termination rights are defined in the applicable order form. Unless the agreement states otherwise or applicable law requires it, stopping use of the software does not automatically cancel an invoice or create a prorated refund.

4. Azure and third-party charges

Customers normally purchase Azure infrastructure, model consumption, Microsoft licences, and other third-party services directly. Requests concerning those charges must be made to the relevant provider under the customer’s agreement with that provider.

5. Requesting commercial assistance

For a question about an invoice, cancellation, service milestone, or potential refund, contact info@accepire.com and include your organization name, agreement or invoice reference, and the reason for the request.

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